#instantbird log on 01 29 2012

All times are UTC.

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00:43:24 <crc-err0r> I've been having some issues with Instantbird 1.1-release.. I've taken a quick glance at Bugzilla but I don't see anybody else with these problems.
00:45:00 <crc-err0r> First one is that sometimes, I'll hear an incoming-message sound, but there will be no conversation window on my screen or in the taskbar. I'll have to right-click on each of my contacts until I find one with the option to "Show Conversation" (even though the conversation was never put on hold, and doesn't display in the normal place for ones that are on hold)
00:46:16 <crc-err0r> Second issue is that any other time I receive a message which DOES open a conversation window, there are no sounds.. and I've verified that the option to 'Play sounds on messaging events' is enabled.
00:49:20 <crc-err0r> Third issue, which I've been able to work around, is that Google Talk seems to be completely broken in 1.1-release.. It attempts to connect, but times out. I updated to 1.2a1pre and it still timed out. However, when I downgraded to 1.0-release and created the account, it worked fine.. until I upgraded to 1.1-release, then it timed out again.
00:50:23 <crc-err0r> But upgrading to 1.2a1pre made the account created in 1.0-release work again.. although Google Talk accounts added in 1.1-release would still time out, and ones added with 1.2a1pre have issues with the password
00:50:46 <crc-err0r> I poked around in about:config and it appears that the key for the account's password is not being created with the account.
00:51:50 <crc-err0r> I've posted details on that in this ticket -- https://bugzilla.instantbird.org/show_bug.cgi?id=1232
00:51:53 <instantbot> Bug 1232 maj, --, ---, nobody, UNCO, Google Talk (gtalk) account default configuration doesn't work
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01:03:19 <aleth> flo: yeah, looks like it hasn't seen any changes in a while.
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04:16:19 <instant-buildbot> build #380 of linux-nightly-default is complete: Success [build successful]  Build details are at http://buildbot.instantbird.org/builders/linux-nightly-default/builds/380
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05:53:07 <instant-buildbot> build #465 of win32-nightly-default is complete: Success [build successful]  Build details are at http://buildbot.instantbird.org/builders/win32-nightly-default/builds/465
06:52:33 <instant-buildbot> build #371 of macosx-nightly-default is complete: Success [build successful]  Build details are at http://buildbot.instantbird.org/builders/macosx-nightly-default/builds/371
08:43:37 <flo> crc-err0r: hello, thanks for the feedback :)
08:44:03 <flo> lots of different questions/issues in what you said, I'll try to reply; I hope I won't forget anything
08:46:53 <flo> "I'll hear an incoming-message sound, but there will be no conversation window on my screen or in the taskbar." this seems like bug 1076. I've never seen this myself, but someone from our teem does see it sometimes too. Unfortunately, we don't have enough information about the issue to fix it :(
08:46:57 <instantbot> Bug https://bugzilla.instantbird.org/show_bug.cgi?id=1076 nor, --, ---, nobody, UNCO, Messages randomly getting lost in the background
08:48:06 <flo> "any other time I receive a message which DOES open a conversation window, there are no sounds.." never heard of an issue like this. Could it be somehow related to your sound driver which wouldn't allow several different applications to play sounds at once?
08:50:05 <flo> "Google Talk seems to be completely broken in 1.1-release.. It attempts to connect, but times out." Google Talk (as far as I know), works out of the box in Instantbird 1.1. The only case I know that is broken is accounts created a very long while ago (with Instantbird 0.2 of before), and they don't fail with a timeout. I would like to know the details of your configuration for this account.
08:51:28 <flo> "it appears that the key for the account's password is not being created with the account." Current nightly builds use the Mozilla Password manager to store the passwords; for more security, passwords are no longer stored in the preferences, so you can't see them any more from about:config. This isn't a bug.
08:52:21 <flo> We have an automatic conversion of passwords stored in the preferences for compatibility between older releases and newer versions, but not the other way around (as that would defeat the security improvement that using the password manager brings)
09:13:25 <crc-err0r> flo: thank you for the replies. i'll try to respond in order--
09:14:59 <crc-err0r> i'm having the same issues as Eric in #1076, i guess i overlooked that during my search.
09:15:30 <flo> it's ok to miss a bug sometimes. It happens to all of us ;). Thanks for searching at least! :)
09:16:06 <crc-err0r> my sound error seems to have been relieved by 1.2a1pre (2012-01-26-04), but it was something that suddenly started happening, without changes to sound hardware or drivers.
09:16:26 <flo> if you have more information than what eric has already put there, don't hesitate to add a comment :)
09:17:00 <crc-err0r> it's actually likely that my google talk account was created back during Instantbird 0.2x .. i noticed from playing around with a few different builds that the keys created varied between releases
09:17:08 <flo> by the way, what's your OS? Sounds tend to be less reliable on Linux if I remember correctly
09:17:20 <crc-err0r> Win7 64 Home Premium
09:20:56 <flo> is it configured as a Google Talk account, or an XMPP account?
09:21:51 <crc-err0r> Google Talk
09:22:06 <flo> what do you mean by "timeout"?
09:22:20 <flo> is the message "SSL connection failed" or something like that?
09:22:42 <crc-err0r> no nothing like that.. it didn't specify anything
09:22:48 <crc-err0r> nothing in the error console either
09:25:33 <crc-err0r> i've been using the same profile since 0.2 (possibly earlier).. might have had something to do with it.
09:25:36 <flo> was there something in the "connect server" advanced parameter?
09:25:56 <crc-err0r> it was either gmail.com or talk.google.com
09:26:25 <flo> it would be interesting to try after emptying that field
09:26:53 <flo> is your gmail account username @gmail.com ? @googlemail.com ? @<custom domain> ?
09:27:17 <crc-err0r> gmail.com
09:30:04 <flo> ok. For Instantbird 1.1 you shouldn't have anything in the "connect server" field :)
09:33:48 <crc-err0r> it might have been something i tried while troubleshooting... but the main issue i was having is that deleting the existing account in Instantbird and creating a new one would also give me the same problem.
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11:06:00 <aleth> crc-err0r:  For bug 1076, it would be helpful to know if there was anything reported in the error console when/after this happens
11:06:04 <instantbot> Bug https://bugzilla.instantbird.org/show_bug.cgi?id=1076 nor, --, ---, nobody, UNCO, Messages randomly getting lost in the background
11:06:37 * aleth is glad tab complete exists or he would have typed crc-error
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11:31:46 <crc-err0r> aleth: i'll make sure to check the error log if it happens again.
11:32:20 <aleth> I should have said, it's in Tools -> Error Console (in case you didn't know already)
11:32:58 <crc-err0r> yes i do know, thanks though :)
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14:14:06 <flo> "I am coming from using digsby before but they seem to be killing digsby intentionally and its pretty much useless now and no support." oh ! :-|
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18:35:36 <clokep> Hmm...I just updated & crashd. :-/
18:35:42 <clokep> Had to rollback.
18:35:56 <clokep> Did I see something about this in the logs?
18:40:00 <flo> clokep: nope :-S
18:40:07 <flo> clokep: do you have a link to the stack?
18:41:35 <clokep> flo: http://crash-stats.instantbird.com/report/index/322b0739-154f-4c96-a6a6-7108a2120129
18:41:56 <flo> that sucks :(
18:42:17 <flo> can you download the nightly, and diff the extracted nightly with what you have in your updated nightly?
18:42:19 <clokep> I agree. :(
18:42:25 <flo> we already had this issue yesterday and disabled the update.
18:42:44 <flo> Both Even and Mic crashed with this stack after an update, but unpacking a clean build didn't crash
18:42:46 <clokep> diff the extracted omni.jar?
18:43:02 <flo> the whole build
18:43:04 <clokep> Alright.
18:43:05 <flo> (first)
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18:43:22 <flo> could also be interesting to see if there's something relevant in the update log
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18:47:29 <clokep> flo: http://pastebin.instantbird.com/10614
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18:48:03 <flo> so yeah, now extract both omni.jar, and diff them too :)
18:49:42 <clokep> flo: http://pastebin.instantbird.com/10615
18:51:07 <flo> so to be really sure, this is the diff between the build that has successfully updated but crashes when a conversation is opened, and the exact same build cleanly unpacked?
18:51:32 <clokep> I had rolled back a few days.
18:51:44 <clokep> Then did Check for updates, waited for it to update...it restarted and crashed.
18:51:54 <clokep> I copied the Instantbird directory, then installed from a downloaded installer.
18:51:58 <clokep> Then diff'd.
18:52:15 <clokep> If that makes sense.
18:52:39 <flo> does that mean "yes"? ;)
18:52:58 <clokep> Yes. :)
18:53:47 <flo> that's annoying :
18:53:48 <flo> (
18:55:04 <clokep> A full update might fix it?
18:55:44 <clokep> If we could disable partial updates.
18:55:53 <clokep> But I guess we'd always have to do that. :-/ So that's silly.
18:56:13 <flo> is there anything interesting in the update log?
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18:59:05 <flo> I've disabled the auto-update for this build
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19:02:55 <clokep> The update log?
19:03:00 <clokep> Where is that? :)
19:03:40 <clokep> The install.log?
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19:09:57 <flo> clokep: for me it's in <application directory>/updates/last-update.log
19:11:02 <clokep> I don't have that...
19:18:28 <Mic> Oh no, partial update problems again :(
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19:28:28 <flo> I don't understand why the partial updates from the 20120126042113 windows build don't include a patch for omni.jar
19:28:48 <flo> it's visible in the buildbot log: http://buildbot.instantbird.org/builders/win32-nightly-default/builds/465/steps/shell_2/logs/stdio
19:29:24 <flo> the partial mar between 20120124041720 and the new build includes a "diffing: omni.jar" line, but not for the patch from 20120126042113
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20:25:50 <clokep> That's really strange.
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21:41:09 <instantbot> aletheia2@fastmail.fm cancelled review?(clokep@gmail.com) for attachment 1140 on bug 869.
21:41:10 <instantbot> aletheia2@fastmail.fm requested review from clokep@gmail.com for attachment 1141 on bug 869.
21:41:11 <instantbot> Bug https://bugzilla.instantbird.org/show_bug.cgi?id=869 nor, --, ---, aletheia2, ASSI, Contacts window forgets screen position when closed
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